Our Customer Satisfaction Guarantee
We provide you with a 30-day, no questions asked, money-back guarantee on each invoice*.
- If we are on a monthly retainer, we will refund you the last invoiced amount.
- For one-off invoices (e.g. our WordPress security) we would refund you the entire amount.
- If we are developing your website, we would refund your previous progress payment.
*Please note: Refunds are not available on domain registrations.
We believe in being as transparent and up front as possible. We are all human and sometimes we make mistakes, at MegaCam we own up to our mistakes and show how we are making changes to ensure we meet clients’ needs and provide 100% customer satisfaction. Here is a list of the refunds we have made to date, and why. Plus a note about how we plan to avoid making the same error in the future.
No refunds have been requested!